Last Updated: October 2026

Customer Satisfaction Guarantee

We want every customer to be completely satisfied. If something’s not right with your order, we’re here to make it right.

Return Eligibility

You can return an item within 30 days from the delivery date. To qualify:

• We accept returns of both defective and non-defective products

• We also accept returns of new condition products

How to Request a Return

• Reach Out First: Contact us at Contact@frikum.com or +1 (435) 309-5786. If your item is damaged or defective, include clear photos and a short description.

• Wait for Instructions: We’ll review your request and send you return instructions. Please don’t ship anything back until you receive approval.

• Return the Item: Once approved, we email you a free prepaid return label. Return shipping is free — you never pay to send an item back.

• Return Method: By mail, using the free prepaid label we send you. For oversized items delivered by freight, we arrange the carrier pickup for you at no cost.

Refund Process

Free returns: return shipping is free — we email you a prepaid label. We never charge restocking fees, and the price you paid is the final price (no tax was added at checkout).

• After your return is received and inspected (within 72 hours), your refund will be processed within 5–7 business days

• You’ll receive a full refund, including original shipping and handling fees

• We never charge restocking fees

Wrong or Damaged Items

• If the item you received is defective, damaged, or incorrect, email us with a photo

• No need to return it — we’ll send you a replacement or issue a full refund, whichever you prefer

Contact Information

📍 Address:

520 Garnet St, Tooele, UT 84074, USA

✆ Phone:
+1 (435) 309-5786

✉ Email: Contact@frikum.com

🕐 Business Hours

Mon – Fri:   9:00 AM – 08:00 PM

Saturday:   10:00 AM – 5:00 PM

Sunday:  Closed